Western Digital guarantees to launch firmware replace for failing SanDisk Excessive SSDs

Western Digital says it’s going to launch a firmware replace to handle a reliability subject with its SanDisk Excessive and Excessive Professional SSDs. Over the previous few months, , the and have been suffering from individuals complaining of their lately bought 4TB and 2TB Excessive V2 and Excessive Professional V2 transportable drives instantly erasing the info that they had on them and, in some instances, changing into unreadable. The difficulty is seemingly restricted to drives manufactured because the finish of 2022 and seems to have an effect on 4TB fashions primarily.

On Friday, Western Digital shared its first public assertion on the problem because it was found months in the past, telling it had a software program replace prepared for 4TB Excessive and Excessive Professional variants. “Western Digital is conscious of experiences indicating some prospects have skilled a problem with 4TB SanDisk Excessive and/or Excessive Professional transportable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively),” the corporate stated. “We have now resolved the problem and can publish a firmware replace to our web site quickly. Prospects with questions or who’re experiencing points ought to contact our Buyer Assist group for help.”

Western Digital didn’t say when the replace would arrive, nor if it was additionally engaged on a repair for 2TB fashions. In line with ArsTechnica, the corporate didn’t reply questions if it might provide refunds to prospects who misplaced their information after considered one of their Excessive or Excessive Professional SSDs failed. Western Digital didn’t instantly reply to Engadget’s request for remark and extra info. Should you personal a SanDisk Excessive or Excessive Professional SSD to procure earlier than the top of 2022, chances are high your drive is ok, and also you don’t want to fret about it abruptly failing. Nonetheless, Western Digital’s gradual response is disappointing, particularly since SanDisk drives are typically identified for his or her reliability.